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Ordering Q & A's:
Q.) How do I place an order?
Simple! We have 3 ways right now. You can either Email us your order, call us at 508.431.9995, or fill out our Order Form and fax it on over! We accept Visa, MasterCard and American Express.
After submitting your order you will be contacted to obtain your credit card information.
Click the link and print: Faxable Order Form
Q.) Do you accept returns?
Any stock items may be returned within two weeks from delivery. It must be in original, unused condition. There will be a 20% restocking fee that will be deducted from the purchase price.
Custom orders are NON REFUNDABLE.
*No shipping charges will be refunded.
Q.) Who is responsible for shipping?
Shipping charges are to be paid by the purchaser based on the rates charged by the shipping company. Most items will be sent via UPS, FedEx or USPS, unless otherwise needed or arranged.
Live in the New England area?
For an additional charge we offer deliveries within a 100 mile radius of our location
12 Field Rd, Attleboro, MA 02703.
Your shipping cost will be included in your final invoice.
Q.) Does CSSI require a deposit?
Custom orders that total $1,000.00 or more require a 50% deposit .
Product Q & A's:
Q.) What material are your standard fittings and dampers made from?
Our standard fittings and dampers offered for sale on this site are made from PVC and CPVC extruded duct and Type I PVC and CPVC sheets. The sheeting is 1/4 inch in thickness and the duct wall thickness varies with the diameter, approximately 1/4 inch or less.
Q.) What Schedule are the fittings and dampers?
Schedule 40 and 80 are a standardization that applies to PVC pipe and does not apply to duct or sheeting. Pipe is typically used in applications where there is high pressure. Duct is for use in low pressure ventilation environments. The fittings and dampers offered here are designed for low pressure ventilation (gas stream) applications.
Q.) Can these fittings and dampers be used with Schedule 40 and 80 pipe?
These fittings and dampers can be attached to Schedule 40 and 80 pipe and will exhibit similar corrosion resistant and fire retardant properties. The fittings are not appropriate for use with Schedule 40 or 80 pipe in high pressure situations (see above).
Q.) How do you attach the fittings and dampers?
The fittings and dampers are best attached via plastic welding. If this option is not available, the fittings can be glued to the existing system using PVC cement.
Disclaimer & Limited Warranty Information
Chemical Systems Services, Inc., the “Seller”, hereby guarantees that the goods sold have been made in a workmanlike manner. The “Seller” will repair or replace free on F.O.B. point of shipment, parts of its manufacture which are to be found to be defective in material or workmanship within 1 year of shipment. These fittings and dampers are made for the sole purpose of use in low pressure ventilation systems. This warranty does not apply if the goods have not been installed, handled, used in compliance to normal industry standards, used for their intended purpose; or if any of the goods have been damaged by fault of the “Purchaser” or external sources, such as shipping damage, accidents, or a catastrophe of any kind. The “Purchaser” must notify the “Seller” in writing within 15 days from the date that the alleged problem becomes apparent to the “Purchaser.”
If a workmanship or material defect should occur, the “Purchaser’s” remedy and the “Seller’s” liability are limited to the correction or replacement by the “Seller”. In no event shall the “Seller” be liable for any lost profits or special incidental or consequential damages of any kind, regardless of the theory on which such claim may be made. In particular, the “Seller” will not be liable for any damages of any kind suffered by any party as a result of defective or non-conforming goods. It shall be the sole and exclusive duty of the “Purchaser” to inspect all the goods to determine that they are conforming before they are used for any purpose.